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The Town of Boone is responsible to repair leaks between the water meter and the street. The customer is responsible to repair leaks between the water meter and their house.
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Wastewater is sewage. This charge covers transport and treatment of sewage, from residential and commercial sources. The Town of Boone releases treated wastewater safely into the New River.
If your regular meter reading has unusually high consumption it may be an indication of one of the following problems:
If you have any questions, Contact Public Utilities or Contact Utility Billing.
The Town of Boone’s water comes from Winkler’s’ Creek and the South Fork of the New River. The water is treated at our water treatment facility and delivered to your house via underground pipes.
Contact Public Utilities to report concerns about the taste, smell or appearance of your water. Hydrant flushing may be required to clear lines of cloudy water due to construction or maintenance of water mains.
Contact Public Utilities for water pressure problems.
The range of water pressure is between 40 and 225 psi (pounds per square inch).
To report water leaks during regular business hours, which are 7:00am to 4:00pm, Contact Public Utilities. To report at any time, Contact Boone Police Department.
If a fire hydrant is leaking, Contact Public Utilities.
Report the overflow immediately and Contact Public Utilities. If you witness the overflow after operational hours please Contact Boone Police Department.
If there is a sewer backup at your home, please Contact Public Utilities.
The Town of Boone is not currently under any water restrictions.
To insure continued accuracy, the Town of Boone schedules to replace water meters every 10 years.
Hydrants are opened twice per year to clear out sediment and keep the hydrants in good working order in case of fire. Some hydrants at the edges of the city limits where water is not running through the lines at high volumes are also flushed more regularly in order to maintain water quality.
When the Town of Boone digs a hole in the street, we are generally repairing or replacing water or sewer lines.